FAQ

  1. What is Cube Home?

Cube Home is an online retailer specializing in modern and sustainable home bedding. We offer a curated selection of high-quality products designed to enhance your living space and reflect your unique style.

  1. Where are your products manufactured?

We work with trusted manufacturers from around the world to source our products. Each item is carefully selected based on quality, design, and craftsmanship to ensure that we offer the best to our customers.

  1. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment gateways. Rest assured that all transactions are encrypted and securely processed to protect your sensitive information.

  1. How long does shipping take?

Shipping times vary depending on your location and the specific product(s) ordered. We aim to process and ship orders within 1 business day. Once shipped, delivery typically takes 2-3 business days for domestic orders and may take longer for international orders.

  1. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 14 days of receipt for a refund or exchange, subject to our return policy. Please refer to our Returns & Exchanges page for detailed information.

  1. Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount. Please check our Shipping & Delivery page for current free shipping thresholds and additional shipping options available.

  1. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online through our chosen shipping carrier's website.

  1. Are your products eco-friendly?

We are committed to sustainability and strive to offer eco-friendly products whenever possible. While not all of our products may be explicitly labelled as eco-friendly, we prioritise sourcing from manufacturers who share our commitment to environmental responsibility.

  1. How can I contact customer support?

Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at support@cube-home.com or through our Contact Us page. We aim to respond to all inquiries within 24-48 hours.